FAQ
Products & Authenticity
1. Are your products genuine and authentic?
Yes. Every product we carry is a 100% genuine branded item sourced directly from licensed US distributors. We do not sell counterfeit or grey-market merchandise, so you can shop with complete confidence.
2. What types of products do you sell?
We specialize in premium beverages and café essentials, including:
Premium instant and ground coffee (such as Nescafé Clásico)
Traditional teas (including aromatic Karak Cardamom Tea blends)
High-quality café equipment (such as French presses and brewing accessories)
Shipping & Delivery
3. Where do you ship to and what are the costs?
We currently ship to destinations within the United States. We charge a flat rate of $5.99 per order, and we offer Free Shipping on all orders over $100.
4. How long will it take for my order to arrive?
Our Total Estimated Shipping Time is broken down as follows:
Processing Time:
1–2 business days (Monday–Friday). Orders placed before our
2:00 PM (PDT) cutoff time
begin processing the same day.
Shipping Transit Time:
3–5 business days via UPS or USPS.
Total Estimated Delivery Time:
4–7 business days.
5. Can I track my package?
Yes. Once your order has shipped, we will send a tracking number directly to your email. Please allow up to 48 hours for tracking updates to appear in the carrier’s system (UPS/USPS).
6. What happens if I enter an incorrect shipping address?
Customers are responsible for providing correct address details at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order.
Returns & Cancellations
7. What is your return policy?
We offer a 30-day return window from the date of delivery. To be eligible for a full refund, items must be unused, undamaged, and in their original packaging. Used, modified, or altered products are not eligible for a return.
8. Do I have to pay for return shipping?
Customers are generally responsible for return shipping costs. However, if your item arrives with a manufacturing defect or we made an error with your order, we will provide a prepaid return shipping label at no cost to you.
9. Can I cancel my order after it's placed?
Order cancellations are only possible within 24 hours of purchase, provided the item has not yet shipped. If your order has already been dispatched, our standard 30-day return policy will apply.
Orders & Support
10. How do I contact customer support?
Our team is available Monday through Friday, from 9:30 AM to 7:00 PM PDT. You can reach us via the Contact Form on our website or through the following channels:
Email:
Phone:
+1 619-629-9816 (Calls forwarded directly to our San Diego team)
Business Headquarters:
6059 Adams Ave, San Diego, California, 92115, USA.
(Note: This is an administrative office, not a retail walk-in location).