Return and Refund Policy

We at Sentura Coffee are dedicated to providing you with top-quality products and an effortless shopping experience. Our range of tea, coffee, household items, groceries, spices, body care products, and incense is crafted to enhance your daily life. However, we understand that there may be occasions where you need to request a refund. Please review our refund policy carefully to understand the process and conditions for initiating a refund.

Eligibility for Refund: You may qualify for a refund if you meet the following criteria:

• You have purchased Sentura Coffee products directly from our official website or authorized retail channels.
• Your refund request is initiated within 30 days from the date of delivery.

Non-Eligible Items:

The following items are not eligible for a refund:

• Sentura Coffee products that have been used, damaged, altered, or modified.
• Items lacking original packaging or missing components.
• Customized or personalized Sentura Coffee products.
• Items acquired from unauthorized resellers

Refund Process:

To start a refund process, kindly follow these steps:

• Contact our Customer Support team at +1 (818) 814-7981 within 30 days of receiving your order. We also can provide an extension for a total of 35 days. Provide your order number and a brief explanation of the reason for the refund.
• Our Customer Support team will guide you through the return process. You may be asked to provide photographs or videos of the product to assess its condition.
• Once your request is approved, you will receive instructions on how to return the product. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Criteria:

Refunds will be determined based on the following criteria:

• If the Sentura Coffee product is unused, undamaged, and in its original packaging, a full refund of the purchase price will be issued.
• For products returned in a used or damaged condition, a partial refund may be issued depending on the extent of damage or use.
• Refunds will be processed using the same payment method used for the original purchase. Please allow up to 5 business days for the refund to be reflected in your account.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. In such cases, we will provide you with a prepaid return shipping label.

Cancellation:

If you wish to cancel your order before it is shipped, please contact our Customer Support team promptly. If the order has not been dispatched, we will cancel the order and issue a full refund.

Contact Us:

For any inquiries or concerns regarding our refund policy, please feel free to reach out to our Customer Support team at +1 (818) 814-7981. We are here to assist you.

Please note that our refund policy is subject to change, and the applicable version will be the policy in effect at the time of your refund request.