Return and Refund Policy

Refund Policy for Sentura Coffee Products

• You have purchased Sentura Coffee products directly from our official website.
• Your refund request is initiated within 30 days from the date of delivery.

Non-Eligible Items:

The following items are not eligible for a refund:

• Sentura Coffee products that have been used, damaged, altered, or modified.
• Items lacking original packaging or missing components.

Refund Process:

To start a refund process, kindly follow these steps:

• Contact our Customer Support team at email: Support@senturacoffee.com , phone number: +1 619-629-9816 within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the refund.
• Our Customer Support team will guide you through the return process. You may be asked to provide photographs or videos of the product to assess its condition.
• Once your request is approved, we’ll notify you if your refund is approved. If approved, the refund will be processed within 10 business days. Keep in mind that your bank or card provider may take additional time to process the refund. If you don’t see your refund after 10 business days, please contact us at Support@senturacoffee.com. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Criteria:

Refunds will be determined based on the following criteria:

• If the Sentura Coffee product is unused, undamaged, and in its original packaging, a full refund of the purchase price will be issued.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. In such cases, we will provide you with a prepaid return shipping label.

Cancellation:

Order cancellations are only possible within 24 hours of purchase, before the item has shipped. Once shipped , our 30-days return policy applies

Exchanges

Want to exchange an item?
First, return the original item. Once your return is approved, you can place a new order for the item you want.
Contact us at Support@senturacoffee.com to arrange an exchange.

Contact Us:

For any inquiries or concerns regarding our refund policy, please feel free to reach out to our Customer Support team at

Company Name: Sentura Coffee
Business Name: SD Sentura LLC
Address: 6059 Adams Ave, San Diego, California, 92115, USA.
Phone number: +1 619-629-9816 (Calls forwarded to our San Diego team)
Email: Support@senturacoffee.com We are here to assist you.

Sentura Coffee is owned and operated by SD Sentura LLC.

Please note that our refund policy is subject to change, and the applicable version will be the policy in effect at the time of your refund request.